Nature of Our Services

GRS Advisory provides professional services that may include, but are not limited to:

• Tax compliance services (preparation, review and filing)
• Accounting and bookkeeping services
• Advisory, consulting and strategic tax planning services
• Ongoing or recurring professional support arrangements

These services are customized, time-based, knowledge-driven and professional in nature and often involve significant analysis, expertise and regulatory considerations.

Because of this, refunds are handled under strict conditions as outlined below.

General Refund Policy

As a general rule, payments made to GRS Advisory are non-refundable once services have commenced.

This is because:

• Professional time, expertise and resources are allocated immediately upon engagement
• Work performed cannot be reversed or resold
• Regulatory and compliance-based services involve irreversible effort and responsibility

However, GRS Advisory may consider refunds in limited and exceptional circumstances, as described in this policy.

Situations Where Refunds Are Not Provided

Refunds will not be issued in the following situations:

• Services have already been partially or fully performed
• Tax returns, filings, reports or deliverables have been prepared, reviewed, submitted or shared
• Delays caused by incomplete, inaccurate or late information provided by the client
• Change of mind after engagement confirmation or service initiation
• Dissatisfaction with outcomes that are dependent on tax laws, regulatory interpretations or third-party decisions (e.g., IRS or state authorities)
• Services rendered on an hourly, retainer or milestone basis where time has already been spent
• Failure to respond, cooperate or provide required documentation in a timely manner

Limited Refund Consideration (Exceptional Cases)

A refund may be considered, at GRS Advisory’s sole discretion, in situations such as:

• Duplicate or erroneous payments made by the client
• Services paid for but not yet commenced, provided a written cancellation request is submitted before work begins
• Technical or administrative errors attributable solely to GRS Advisory

Any approved refund:

• Will be limited to the unused portion of services
• May exclude administrative, processing or onboarding fees
• Will be processed using the original method of payment where possible

Approval of one refund does not set a precedent for future refunds.

Subscription, Retainer or Ongoing Service Fees

For recurring services, retainers or subscription-based arrangements:

• Fees paid for the current billing cycle are non-refundable once the cycle has begun
• Clients may cancel future billing by providing written notice as per the engagement terms
• No refunds will be issued for unused time or services within an active billing period

Specific terms outlined in individual engagement letters or service agreements will prevail in case of any conflict.

Third-Party Costs and Government Fees

Refunds will not be issued for:

• Government filing fees
• Taxes paid or owed
• Third-party software, platforms or service provider charges
• Courier, processing or compliance-related external costs

These amounts are outside GRS Advisory’s control and are non-recoverable once incurred.

Refund Request Process

If you believe you qualify for a refund under this policy, you must submit a written request that includes:

• Client name and contact details
• Description of the service purchased
• Payment reference or invoice number
• Reason for the refund request

Requests must be submitted within 7 days of the relevant payment or issue.

Refund requests can be sent to:
📧 [Insert Official Support Email]

GRS Advisory will review all requests in good faith and respond within a reasonable timeframe.

Discretion and Final Decision

All refund decisions are made at the sole discretion of GRS Advisory, based on:

• Work performed
• Time invested
• Contractual obligations
• Regulatory considerations

The decision communicated by GRS Advisory shall be final and binding.

Policy Updates

GRS Advisory reserves the right to modify or update this Refund Policy at any time to reflect changes in services, legal requirements or business practices. Updates will be posted on our website with a revised effective date.